Service for Maximum Availability of Your Machines

HV service, support, and training for electric off-highway and commercial vehicles – worldwide, efficient, and with the goal: minimal downtime, maximum operational readiness.

Support throughout the entire lifecycle
Remote and on-site service worldwide
Qualified high-voltage service personnel

Service and Support

Reliable from Commissioning to Field Deployment

Electric machines place high demands on operation, maintenance, and support. SUNCAR offers comprehensive service solutions for its own products as well as for electric off-highway vehicles – from commissioning to ongoing optimization in the field. Our experienced service technicians support you quickly and reliably – remotely or directly on-site. The goal is to minimize downtime, operate systems reliably, and ensure long-term operational capability.

Remote
& On-Site Support

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We provide fast and targeted assistance with technical challenges. We rely on remote access or work directly on-site.

Live diagnostics and real-time problem solving
Support via phone, email, video
Troubleshooting, repair, and recommissioning
Commissioning, integration, and system tuning of proprietary products
Support for complex high-voltage systems
Digital documentation and fault history

Goal: Minimal downtime and sustainable problem resolution.

Commissioning
Support

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We accompany you during the commissioning of prototypes, pre-series, and series vehicles.

Testing and validation of high-voltage systems
Support for integration and system tuning
Creation and verification of required documentation

Modifications
& Adaptations

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We adapt systems specifically to new requirements, operating conditions, or further developments.

Hardware and software modifications including documentation
Adaptations in the field or during operation
Integration of additional functions or components
Continuous optimization throughout the entire lifecycle

Maintenance
& Repairs

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Our service engineers perform all maintenance, diagnostic, and repair work on high-voltage and drive systems.

Regular inspections and preventive maintenance
Repair and restoration of high-voltage components
Overhaul of systems requiring revision
Condition monitoring and early fault detection

Training
and Safety

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Practical training for the safe and efficient operation of electrified machines.

High-voltage safety training for personnel
System understanding and fault diagnosis
Maintenance and handling of electric drive systems
Individual training directly at the customer site or remotely

Spare Parts

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We overhaul and revise high-voltage components and systems to extend their service life and ensure operational safety.

Critical spare parts and original components for your systems – quickly available and ready for use.

Original SUNCAR spare parts and components
Critical spare parts available at short notice
Consultation and selection of suitable components
Support for replacement and retrofit

Our Service Solutions

Service Packages

Basic

Reliable entry-level support for daily operations

Original SUNCAR spare parts and components
Support for malfunctions and recommissioning
Transparent documentation

Premium

Extended service for high operational readiness

All Basic services
On-site service by specialized technicians
Faster response times

Enterprise

Maximum availability for critical applications

All Premium services
Individual SLA with guaranteed response times
Dedicated point of contact
Proactive support and 24h service hotline
Remote Support:

2 hours

Enterprise SLA:

individually defined

Support

Ensure the Availability of Your Electric Systems

We support you in operation, during malfunctions, and in the further development of your machines – quickly, systematically, and with system expertise.

Want to learn even more?

To the References

To our Development

To our Products

Learn more about SUNCAR

Contact us
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